SHIPPING & RETURNS POLICY
We can price up shipping for any destination, below are details of all shipping rates we offer as standard at checkout.
Shipping costs £4.99
Free Shipping when spending £40 Or more
Rest of Europe
Zone 1 (Austria, Belgium, Germany, Luxembourg, Netherlands)
Orders up to £15 - Shipping costs £8
Orders £15-£25 - Shipping costs £10
Orders over £30 - Free Shipping
Zone 2 (Czech Republic, France, Hungary, Italy, Monaco, Slovakia, Slovenia, Spain)
Orders up to £40 - Shipping costs £12
Orders over £40 - Free Shipping
Zone 3 (Andorra, Bulgaria, Croatia, Denmark, Finland, Greece, Lithuania, Poland, Portugal, Romania, Sweden)
Orders up to £30 - Shipping costs £18
Orders £30-£60 - Shipping costs £10
Orders over £60 - Free Shipping
We aim for all orders to be shipped within 36 hours, Monday - Thursday 8 am - 5 pm. Orders placed after 12 pm will usually be shipped on the next working day. Due to large numbers of orders over the weekend, orders may take 48 or even 72 hours to dispatch at the start of the week. Please email/message if you need a priority dispatch.
We use UK Mail and Royal Mail and My Hermes to deliver our orders.
A tracking number is provided by the shipping carrier and we will update your order with the tracking information.
Out of Stock
If an item goes out of stock, we will contact you to check if you are happy to wait for the full order to be ready or whether you would prefer a refund.
RETURNS, REFUNDS AND EXCHANGES POLICY
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you with a tracking number.
2. Mail your returned item to:
Unit 3 industrial estate,Front St, Wheatley Hill DH6 3QZ
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Items can not be returned if they have been opened.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.